Coronavirus – COVID-19



SHOPS WILL REMAIN CLOSED (online sales will continue)




On the 4th January 2021, the Government announced a period of national lockdown to begin on the 5th January 2021.

All non-essential shops have had to close; unfortunately, this means our charity shops will need to remain closed during this time. However, our online retail operation (ebay) will continue.

In relation to Nansa’s support for families and adults; throughout this week, the nansa team have met daily to discuss and agree our plans for February.

During this locksown; support services (such as those provided by Nansa) are able to continue in a formal capacity; using small groups (bubbles) and with specific precautions and safety measures in place to reduce the risk. However, while infection rates remain high in Norwich, our face-to-face services will remain very limited. We are mostly unable to provide a service in person, or on premises, unless responding to exceptional circumstances (such as safeguarding a service-user from harm, or providing families with urgent/necessary respite)

We are grateful to Norfolk County Council for their ongoing support throughout the pandemic; their continued guidance and reassurance has been integral to our response throughout. We appreciate, this is a difficult time, and we respect and understand the decision/approach of our colleagues across other community services to, in some instances remain open, and, in other instances to close or significantly reduce services.

We want to make it clear that Nansa’s approach/decision is our own, other services will need to respond to the challenge differently; location, space, client group, staffing, all have an impact on what each service determines as the best way forward. The one thing Nansa and all of the superb local services in Norfolk have in common, is that the needs and safety of those we support, and their families, are of paramount consideration at all times.

Unfortunately the plan to re-introduce face –to-face services again (that we set out at the beginning of January) must be postponed, and we tentatively now aim to provide face-to-face and building-based services again from Monday 22nd February.

It is our hope and belief, that by suspending face-to-face support, we can help to reduce community transmission of the virus, and that the  risk of infection will have reduced, later in February, to a more manageable level that allows us to, once again, provide face-to-face support for members (with the same precautions in place as before Christmas).

Throughout January/February we will continue to offer support to ALL members and families who want/need it; this support will include:

Regular calls and chats with key workers

Sessions and Activities via ZOOM

Nansa at Home activities via social media

Activity/Resource packs to enjoy at home

We have launched this web-page specifically, to provide our staff, volunteers, members, trainees, families, carers and visitors with the information they will require; in relation to how Nansa is preparing for, and mitigating against, any risk to health posed by the potential incidence and spread of COVID-19 (Coronavirus) in Norfolk.

NHS Guidance and Common Questions: (click here).

Message from Leon Smith (Nansa CEO): NOVEMBER 2020

“I want to say a huge thank you to our staff, volunteers, members and families during this time. You have been patient, calm, understanding, and committed to our efforts; helping Nansa deal with this event in the most appropriate way. We will endeavour to keep you updated via our website and social media channels.

I appreciate these are uncertain times, but we know what we have to do to deal with this crisis, stay positive, look after each other, and keep following the advice coming from local and national Government. We will get through this together, as a community!”

COVID-19 Vaccine:

Accessibility and reasonable adjustments for individuals with severe learning disabilities whose behaviour challenges…

Check out this superb guidance put together by the ‘Challenging Behaviour Foundation’

Easy Read Support

Guidance from Mencap  is available here… including info about:

Face coverings
Going to work or working from home
Help with food shopping
Social distancing
Using public transport
Keeping clean and handwashing
Test and trace
Wellbeing and mental health
Moving into a new home
Avoiding scams
About coronavirus
Guidance from the Government