Family Support Adviser(s)

  • Working up to 7hrs per day
  • 8.30am to 4pm
  • Monday to Friday
  • Term Time and Full Calendar Year Considered
  • Job share considered
  • £11.12 to £12.79 per hour (subject to experience)
  • Increasing by 6.8% to £11.88 to £13.66 from April 2024
  • Closing date: 07/01/2024
  • Interviews: January 2024
  • Start: February 2024

We are seeking Assistant (or Senior) Family Support Adviser(s) to join our SENsational Families team; supporting families of children with special education needs and/or disabilities.

SENsational families is a FREE service offered by Nansa. Our experienced Family Support Advisers (FSAs) offer advice, guidance and support to families of children (from birth to 24yrs old) with special educational needs and/or disabilities (SEND), whether diagnosed or suspected.

SENsational Families host a variety of support groups and drop-ins; where FSA’s are able to offer the usual advice and guidance but also provide opportunities for families to meet-up with other parents/carers facing similar challenges. Occasionally, we also host specialist support sessions concentrating on specific topics and/or featuring guest speakers.

Both Assistant and Senior FSAs will report to the SENsational Families’ Programme Manager and the role and responsibilities of Assistant/Senior FSAs are illustrated below

Assistant FSA

  • Familiarising yourself with families’ needs and supporting other team members to identify and plan the support needed to address issues and prevent any problems from escalating.
  • Undertake regular review meetings to discuss group work and general support for families we are working with.
  • Work with external professionals.
  • Assist with groups, outings and events for families.
  • Adhere to professional practice standards and legislation, including confidentiality, safeguarding, equality, diversity, and inclusion policies.
  • Manage own administration, and diary commitments.
  • Support families to understand the benefits of relevant activities, play strategies and educational settings.
  • Maintain accurate and up-to-date records from groups, outings and events.
  • Use agreed tools for measuring outcomes.

Senior FSA

  • Complete initial assessments of families’ needs so that you can identify and plan the support needed from the Nansa team and other agencies.
  • Assess parenting skills and help people to build physical and emotional caring abilities, using active listening skills.
  • Coach, mentor and motivate families to understand the benefits of relevant activities including education and play strategies, signposting to other agencies where necessary.
  • Meet with individuals and families through home and community visits to ensure they’re fully supported to progress and achieve desired outcomes.
  • Facilitate group support and training sessions for families.
  • Work with colleagues, education, health and social care professionals and multi-agency networks to evaluate caseload needs and the progress that has been made.
  • Ensure SEND training and knowledge is up to date and have a good knowledge of the local service provision for appropriate signposting and referrals.
  • Adhere to professional practice standards and legislation, including confidentiality, safeguarding, equality, diversity, and inclusion policies.
  • Manage own workload, administration, and diary commitments.

This role is open to both Assistant and/or Senior FSAs, to establish which level might suit you best, please review the overview (above) and click on the ‘About Me’ button (below). If you then wish to apply for a role you should download and complete the ‘Application Form’ and ‘Equal Opportunities Form’ – and return to us via email to

Please stipulate your preference in relation to hours/days and whether you are looking for term-time only or work across the full calendar year. If you are also interested in direct work with children, you may also want to consider our Children and Families Practitioner vacancy (go to the Nansa Jobs page).