Programme Manager (Adults’ Centre)

Pay (Level 27): – £28,993 per year (£15.93 per hour)

Hours: – 35hrs (Monday to Friday)

Work location: Bowthorpe Road, Norwich, NR2 3TZ

Reports to: Head of Adults’ and Careers Services

Staffing responsibilities: Support Workers (Adults’ Centre)                                        

Closing date: – Thursday 20th July

Interviews – Week commencing 24th July


The Programme Manager is responsible for Nansa’s Adults’ Centre on Bowthorpe Road in Norwich. The centre welcomes approx. 40 service-users (members) each day, who have a wide range of mild, moderate, and complex special educational needs and/or disabilities.

Our members are supported by a skilled and friendly team of support workers and session coordinators. Support workers will directly report to the Programme Manager, whereas session coordinators report to the Assistant Manager.

Over 20 support workers and approx. 8 session coordinators, work together to deliver a weekly programme of activities and opportunities that promote wellbeing and increased independence.

The adults’ centre programme is tailored to meet the specific needs of every individual who attends, furthering development and progression towards a set of agreed aims and personal objectives; offering a continual leaning journey underpinned by 10 key-outcomes:

  • Home/Life Skills
  • Participation and Engagement
  • Communication and Relationships
  • Time Management
  • Confidence and Self-Esteem
  • Health and Hygiene
  • Rights and Responsibilities
  • Self-Reflection
  • Initiative and Creativity
  • Peer Working

The Programme Manager reports to, and is supported by, the Head of Adults and Careers Services (Michelle); who manages a leadership team made up of:

  • Programme Manager (Adults’ Centre) – could it be you?
  • Programme Manager (Link-Up) – Emma
  • Programme Manager (Train & Trade / Milestones) – Mike
  • Service Administration Manager – Jacqui
  • Senior Support Worker(s) – Mel and Kelvin

For more information about Nansa’s support for adults visit the website here:

The Programme Manager of Nansa’s Adults Centre will…

  • design and implement a programme of activities and opportunities for adults with SEND (alongside, and with support from, the wider leadership team);
  • plan/issue rotas to ensure sufficient staffing for the attending members’ support needs, covering staff sickness and holidays when necessary;
  • facilitate observations, supervisions and appraisals that promote the learning and development of all adults’ centre staff;
  • liaise with external professionals to ensure the needs of our members are fully met;
  • regularly communicate with Norfolk County Council Learning Disabilities Teams to ensure adequate provision is agreed and in place for new and existing members;
  • collaborate with parents, carers, families, and home-support staff to ensure the delivery of care (while at Nansa) is adequate and personal records are up to date;
  • work alongside the wider leadership team to ensure comprehensive support plans are in place for, and tailored to, every member that attends;
  • work alongside the leadership team to ensure support plans are regularly reviewed with as much input/involvement from individual members as practically possible;
  • lead/chair regular staff meetings (on a weekly basis);
  • champion, advocacy, choice, individuality, inclusion, and accessibility at all times;
  • model empathy, professionalism, kindness, reliability, and trustworthiness;
  • understand the importance of safeguarding, recognise the indicators of abuse, knowing how to reduce the risk of neglect, knowing when an incident is notifiable and/or requires discussion with a Designated Safeguarding Officer;
  • understand the importance of health and safety, taking ownership and accountability for reporting any issues that present risk, and understand how to assess and reduce risk(s) as/when required;
  • be self-aware, with a strong sense of their own strengths, weaknesses, and what they can uniquely bring to the role;
  • be an experienced communicator, able to deal with and/or deescalate difficult behaviours resulting from distress;
  • be confident/competent in the facilitation of intimate care.

Nansa Competencies:

  • commitment to respect and dignity  
  • determination to make a difference
  • person centred empowerment
  • creativity and flexibility
  • continuous improvement
  • proactive teamwork and personal leadership      
  • working in the wider context
  • commitment to respect and dignity

To Apply:

Complete the application and equal opportunities forms above and return to:

Nansa is committed to the safeguarding of our beneficiaries and welfare of our staff, volunteers and partners. This post is subject to a satisfactory DBS check.

Nansa is committed to an inclusive working environment, promoting equal opportunities in employment however due to the nature of the work involved applicants must be 18 or over.

Nansa is a Data Controller, and complies with the principles of the 2018 General Data Protection Regulation. Your application form will be kept for six months whether you are successful or not then deleted or destroyed.

Nansa is a Disability Confident Employer.

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