Children and Family Services Assistant
We understand that people bring different strengths, experiences, and perspectives. So, if you feel you don’t meet every part of a person specification, please don’t let that put you off. We’re far more interested in your passion, transferable skills, and positive attitude than a perfect match on paper. If you believe you can bring something unique or valuable to our team, we would still love to hear from you.
Please note that candidates shortlisted for an interview will be contacted after the application closing date. If you do not hear from us, unfortunately, your application has not been successful on this occasion.
Due to the high volume of applications we receive, we’re unable to provide individual feedback at the pre-interview stage – but we truly appreciate your effort and interest in our organisation.
Pay: Level 3 | £13.08 per hour | £23.806 per year (pro rata)
Hours: 15 hours per week | 5 hours per day (Term-Time Only)
Pattern: Mondays, Tuesdays and Wednesdays | 9am to 2pm
Location: Nansa Family Centre (Woodcock Rd, Norwich)
Closing date: Wednesday 15th July 2026
Interviews: Wednesday 22nd July 2026
Job Purpose
The Children and Family Services Assistant provides practical and administrative support across Nansa’s Children and Family Services, including SENsational Families, Steps and Stages, and the Sleep Service.
The role supports the smooth delivery of family sessions, groups, and activities by assisting with preparation, set up, welcoming families, maintaining safe and welcoming environments, and carrying out routine administrative tasks. The postholder will work as part of a wider team to help ensure children and families receive a positive and supportive experience when accessing Nansa services.
Key Responsibilities
Service Delivery Support
Assist Family Support Advisers and Early intervention practitioners with the delivery of
intervention programmes, drop-in support groups, workshops, and events across
Norfolk.
Welcome children, families, and visitors to sessions and help create a friendly and
inclusive environment.
Assist with preparing resources, equipment, refreshments, and activity materials as
required and undertake practical tasks as directed.
Help maintain safe, clean, and organised environments for children and families.
Support families to access information and direct enquiries to the appropriate
member of staff.
Administrative Support
Provide administrative support across Children and Family Services.
Assist with maintaining records, attendance registers, databases, and filing systems.
Support the preparation of resources, letters, information packs, and service
communications.
Assist with data entry and other administrative tasks.
Safeguarding, Health and Safety
Follow Nansa’s safeguarding policies and procedures and report any concerns
appropriately.
Support the safe delivery of activities and contribute to maintaining safe
environments for children, families, staff, and volunteers.
Follow relevant health and safety procedures at all times.
Team Working
Work collaboratively with colleagues across all Children and Family Services.
Attend team meetings, training, and supervision sessions as required.
Undertake other reasonable duties that support the effective delivery of services
About you…
Essential Skills and Experience
Good communication and interpersonal skills.
Ability to work positively with children, families, and colleagues.
Strong administrative and organisational skills.
Ability to follow instructions and work as part of a team.
Competent IT skills, including email and Microsoft Office applications.
Understanding of the importance of confidentiality.
Willingness to undertake safeguarding and other relevant training.
Access to own transport and the ability to travel across the county as required to
deliver services or attend community events.
Desirable Skills and Experience
Experience working with children, families, or within a community setting.
Experience of providing administrative support.
Experience of working with individuals with Special Educational Needs and
Disabilities (SEND).
Experience supporting events, groups, or activities.
Personal Attributes
Friendly, approachable, and welcoming.
Reliable and organised.
Flexible and willing to support a range of activities and services.
Patient and respectful when working with children and families.
Committed to inclusion and treating people with dignity and respect.
Enthusiastic and willing to learn new skills.
Important Information
To apply, please complete the application form above and return to: HR@nansa.org.uk
As a Data Controller, Nansa complies with the principles of the 2018 General Data Protection Regulation. Your application form will be kept for six months whether you are successful or not, then deleted or destroyed thereafter.
Nansa is committed to an inclusive working environment, promoting equal opportunities in employment, however, due to the nature of the work involved applicants must be 18 or over. That aside, we aim to ensure that no applicant or employee receives less favourable treatment or is disadvantaged on the grounds of age, disability, neurotype, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex (gender), or sexual orientation.
To help us measure how well we are achieving this aim and to identify and address any potential barriers in our recruitment processes, we invite all applicants to complete an online Equal Opportunities Monitoring Form. This form will be shared with you via a link in the acknowledgement email you receive after submitting your application.
Completion of the Equal Opportunities Monitoring Form is entirely voluntary and is not part of the selection process. The information collected is anonymous, contains no personal or contact details, and cannot be linked to any individual applicant. It will be used solely for statistical monitoring and to help Nansa ensure that our recruitment practices are fair, inclusive, and free from discrimination, whether intentional or unintentional.
Nansa is committed to safeguarding the wellbeing of the people we support and maintaining a safe working environment for our staff, volunteers, and partners. As part of our recruitment process, we require applicants who are invited to interview to disclose any unspent criminal convictions prior to a DBS (Disclosure and Barring Service) check being arranged. Please note that having an unspent conviction will not necessarily prevent you from being considered for employment. Each case will be assessed individually, taking into account the nature and circumstances of the offence, its relevance to the role you have applied for, and the level of honesty and transparency shown in your disclosure.
Nansa is a Disability Confident Employer.
