HELP IS AVAILABLE
URGENT MENTAL HEALTH HELP
As of 5th April 2022 people of all ages in Norfolk and Suffolk will need to call 111 option 2 to access support for urgent mental health needs (previously known as First Response Service). The urgent mental health helpline will still be available 24/7, 365 days a year. The team is still the same – there’s just a new number to call (111 option 2).
TEXT SHOUT 85258
CALL SAMARITANS 116 123
HELP WITH LIVING COSTS
CHILDREN’S ADVICE AND DUTY SERVICE
Norfolk Children’s Advice and Duty Service (CADS) is made up of a team of Consultant Social Workers who have had specialist training and use a coaching style to empower partners to be more confident in working with families and meeting needs. The Consultant Social Workers will provide advice, support and signposting, identifying the correct services and support for the child or young person
If you are a professional, i.e. working with a child or young person in a formal or voluntary setting and not a family member or member of the public, you can contact the Children’s Advice and Duty Service on their direct line: 0344 800 8021.
If you are a member of the public you can do this through Norfolk County Council’s Customer Services on 0344 800 8020.
For any call raising concerns about a child, the Children’s Advice and Duty Service will ask for:
- all of the details known to you/your agency about the child;
- their family composition including siblings, and where possible extended family members and anyone important in the child’s life;
- the nature of the concern and how immediate it is;
- Any and what kind of work/support you have provided to the child or family to date.
They will also need to know where the child is now and whether you have informed parents/carers of your concern.