Support Worker (Adults’ Centre)

We understand that people bring different strengths, experiences, and perspectives. So, if you feel you don’t meet every part of a person specification, please don’t let that put you off. We’re far more interested in your passion, transferable skills, and positive attitude than a perfect match on paper. If you believe you can bring something unique or valuable to our team, we would still love to hear from you.

Please note that candidates shortlisted for an interview will be contacted after the application closing date. If you do not hear from us, unfortunately, your application has not been successful on this occasion.

Due to the high volume of applications we receive, we’re unable to provide individual feedback at the pre-interview stage – but we truly appreciate your effort and interest in our organisation.

Pay: Level 3 | £22,877 per year (pro rata) | £12.57 per hour

Hours (Permanent): Part-Time | 26 hours per week (Tuesday to Friday)*

*8.30am to 3.30pm with a 30 min unpaid lunch break

Hours (Maternity Cover): 12 Months FTC | 6.5 hours per week (Mondays)*

*8.30am to 3.30pm with a 30 min unpaid lunch break

Closing date: Monday 4th November 2025

Interviews: Tuesday 11th November 2025

Application Form

Job Description

Introduction

Are you passionate about making a difference to the lives of adults with special educational needs and disabilities (SEND)? Join the dedicated team at our Adults’ Centre, where we create supportive, inclusive, and empowering opportunities that help build independence, confidence, and new skills.

We’re currently recruiting for two rewarding opportunities, and you’re welcome to apply for either, or both, of these roles. If applying for both, please make sure to specify your preference clearly on your application form.

Permanent role: Part-time, 26 hours per week (Tuesday to Friday)

Maternity cover: Fixed-term contract for 12 months, 6.5 hours per week (Mondays)

Whether you’re experienced in support work or simply passionate about helping others and eager to learn, we’d love to hear from you. Full training will be provided, and what matters most is your enthusiasm, compassion, and commitment to supporting those who access our services to live fulfilling, meaningful lives.

Job Purpose

The Support Worker provides personalised, day-to-day support for adults with Special Educational Needs and/or Disabilities (SEND) attending Nansa’s Adults’ Centre. This role is essential in delivering safe, respectful, and empowering care, ensuring each individual can participate fully in centre activities and pursue their personal development goals. The postholder supports individuals with their personal care, wellbeing, mobility, and engagement, while maintaining high standards of safeguarding and dignity.

Key Responsibilities

Person-Centred Support

Provide individualised support that reflects each service user’s care plan, goals, and preferences.
Assist individuals in participating in centre-based sessions, community activities, and social interactions.
Act as a key worker for named service users, coordinating care and providing emotional support.

Personal and Intimate Care

Support with all aspects of personal care as required, including toileting, dressing, personal hygiene, and assistance with eating/drinking.
Ensure care is delivered respectfully, safely, and in a way that maintains dignity and choice.
Support mobility, use of aids or equipment, and any manual handling needs in line with training and risk assessments.

Health, Safety, and Safeguarding

Follow all safeguarding procedures and report any concerns promptly and accurately.
Support service users with health-related needs and monitor wellbeing during sessions.
Maintain a safe, clean, and accessible environment and adhere to infection control and health and safety protocols.

Communication and Relationships

Build trusting, respectful relationships with service users, colleagues, and families.
Use a range of communication methods (verbal, visual, non-verbal) to support understanding and interaction.
Participate in team meetings, handovers, and reflective practice to improve quality of support.

Documentation and Record-Keeping

Accurately complete daily support records, including care notes, attendance, and incidents.
Contribute to reviews of care plans and support documents by providing insights and updates.
Ensure data is recorded confidentially and in line with organisational policies and GDPR.

About you…

Essential Skills and Experience

Experience working with adults with learning disabilities, autism, or other additional needs in a care or support setting.
Understanding of person-centred care and individual support planning.
Ability to provide respectful personal care and support for mobility needs.
Knowledge of safeguarding procedures and awareness of risk management.
Good communication skills and a caring, empathetic approach.

Desirable Skills and Experience

Experience in day services, community support, or adult social care environments.
Basic knowledge of manual handling, first aid, or medication support procedures.
Experience acting as a key worker or participating in care reviews.

Personal Attributes

Compassionate, patient, and committed to inclusion and empowerment.
Reliable and professional in approach to all aspects of care.
Flexible and able to adapt to individuals’ changing needs or routines.
Emotionally resilient and able to manage challenging behaviour or situations calmly.
Team-oriented with a positive and supportive attitude.

Important Information

To apply, please complete the application form above and return to: HR@nansa.org.uk

As a Data Controller, Nansa complies with the principles of the 2018 General Data Protection Regulation. Your application form will be kept for six months whether you are successful or not, then deleted or destroyed thereafter.

Nansa is committed to an inclusive working environment, promoting equal opportunities in employment, however, due to the nature of the work involved applicants must be 18 or over. That aside, we aim to ensure that no applicant or employee receives less favourable treatment or is disadvantaged on the grounds of age, disability, neurotype, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex (gender), or sexual orientation.

To help us measure how well we are achieving this aim and to identify and address any potential barriers in our recruitment processes, we invite all applicants to complete an online Equal Opportunities Monitoring Form. This form will be shared with you via a link in the acknowledgement email you receive after submitting your application.

Completion of the Equal Opportunities Monitoring Form is entirely voluntary and is not part of the selection process. The information collected is anonymous, contains no personal or contact details, and cannot be linked to any individual applicant. It will be used solely for statistical monitoring and to help Nansa ensure that our recruitment practices are fair, inclusive, and free from discrimination, whether intentional or unintentional.

Nansa is committed to safeguarding the wellbeing of the people we support and maintaining a safe working environment for our staff, volunteers, and partners. As part of our recruitment process, we require applicants who are invited to interview to disclose any unspent criminal convictions prior to a DBS (Disclosure and Barring Service) check being arranged. Please note that having an unspent conviction will not necessarily prevent you from being considered for employment. Each case will be assessed individually, taking into account the nature and circumstances of the offence, its relevance to the role you have applied for, and the level of honesty and transparency shown in your disclosure.

Nansa is a Disability Confident Employer.