Family Support Adviser (FSA)

Pay (Level 18): – £13.13 per hour

Hours: – up to 35hrs (Monday to Friday)

Available: – Full Time / Part Time / Job Share

Work location: Woodcock Road, Norwich, NR3 3TT

Reports to: Programme Manager (SENsational Families)                                 

Closing date: – Sunday 14th July

Interviews – Week commencing 15th July


SENsational Families: SENsational families is a free service, thanks to support from the National Lottery Community Fund. Our experienced Family Support Advisors (FSAs) offer advice, guidance and support to parents and carers of children with Special Educational Needs and/or Disabilities (SEND) From birth to 24 years.

Key Accountabilities

The nature of this role requires a high level of flexibility to provide appropriate support as required for a range of families & their children with varying abilities and complex diagnoses. Attention to detail, an ability to work well as part of a team, and a positive approach are all-key to this role.

As a Family Support Adviser, you will need a driving licence and your own vehicle to visit different locations across Norfolk within the day-to-day role. Some of the working week will be spent at the Family Centre (33 Woodcock Road), attending meetings, organising workload, typing reports and updating caseload activities.

Role and Responsibilities

Family Support Advisers (FSAs) report to the Programme Manager (SENsational Families) and in this role you will:

  • Complete initial assessments of families’ needs so that you can identify and plan the support needed from the Nansa team and other agencies
  • Assess parenting skills and help people to build physical and emotional caring abilities, using active listening skills
  • Coach, mentor and motivate families to understand the benefits of relevant activities including education and play strategies, signposting to other agencies where necessary
  • Meet with individuals and families through home and community visits to ensure they’re fully supported to progress and achieve desired outcomes
  • Facilitate group support and training sessions for families
  • Work with colleagues, education, health and social care professionals and multi-agency networks to evaluate caseload needs and the progress that has been made
  • Ensure SEND training and knowledge is up to date and have a good knowledge of the local service provision for appropriate signposting and referrals
  • Adhere to professional practice standards and legislation, including confidentiality, safeguarding, equality, diversity, and inclusion policies
  • Manage own workload, administration, and diary commitments
  • Maintain accurate and up-to-date administration and caseload records, including reports of all interactions with a family during a crisis, such as a parent being in hospital
  • Use agreed tools for measuring outcomes and collecting evidence of impact of work
  • Play an active role in team discussions about work planning and planning future activities

Nansa Competencies:

  • commitment to respect and dignity  
  • determination to make a difference
  • person centred empowerment
  • creativity and flexibility
  • continuous improvement
  • proactive teamwork and personal leadership      
  • working in the wider context
  • commitment to respect and dignity

To Apply:

Complete the application and equal opportunities forms above and return to:

Nansa is committed to the safeguarding of our beneficiaries and welfare of our staff, volunteers and partners. This post is subject to a satisfactory DBS check.

Nansa is committed to an inclusive working environment, promoting equal opportunities in employment however due to the nature of the work involved applicants must be 18 or over.

Nansa is a Data Controller, and complies with the principles of the 2018 General Data Protection Regulation. Your application form will be kept for six months whether you are successful or not then deleted or destroyed.

Nansa is a Disability Confident Employer.

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